연락처

Questions about an order, a product, or your skin routine? We're here to help — and we read every message.

Help Us Help You Faster

If your message is about an order, include:

• Your order number (in your confirmation email, e.g. #1234)
• The email address you ordered with
• Photos, if something arrived damaged or incorrect

Answers Without the Wait

Many questions are answered instantly in our self-service pages:

• FAQs — payment, delivery times, authenticity, expiry dates, and more
• Track My Order — live status of your delivery, no account password needed
• Shipping & Delivery — options, regional delivery times, and free-shipping info
• Returns — start a return in minutes, right from your account

Brands & Partnerships

Are you a Korean beauty brand or a creator who'd like to work with us? We'd love to hear from you — email support@freshglowup.com with "Partnership" in the subject line.